Support
Email codemaninfinity17@gmail.com. I read every message and reply myself. Tell me your iPhone model and iOS version if something isn't working.
Common questions
- Does Heed work without internet?
- Yes. The first time you open it, the app downloads Apple's speech model for your language, which needs a connection once. After that, recording, transcription and summaries all work offline.
- Where are my notes stored?
- Only on your iPhone, in the app's private storage. Nothing is uploaded. See the privacy policy.
- Can I use a recording I already have?
- Yes. In the library, tap Import audio and pick the file.
- How do I restore Pro on a new iPhone?
- Sign in with the same Apple Account, open Heed, go to Settings and tap Restore purchases.
- How do I cancel my subscription?
- Open your iPhone's Settings → your name → Subscriptions → Heed, then Cancel Subscription. You can also do it at apps.apple.com/account/subscriptions. If you cancel during the free trial, you won't be charged.
- How do I get a refund?
- Apple handles refunds. Request one at reportaproblem.apple.com.
- How do I delete everything?
- Swipe left on a note in the library to delete it, or delete the app to remove all of its data from your iPhone.
- Can I record in church?
- Many churches are happy for people to record for their own notes, but please follow your church's policy and ask if you're unsure.